
Country Paws Terms and Conditions
TERMS AND CONDITIONS. Country Paws Doggy Day Care is the trading name of Country Paws Pet Care Ltd. A company registered in England and Wales (company number 14181336). Registered address: 11 Humphrey Close, Fetcham, Surrey, KT22 9PZ.
Country Paws offers both a regular service system for a place at the day care centre and an ad hoc schedule for Clients not wishing to commit to a regular service. The client may book direct with Country Paws via email or over the phone. All bookings are not guaranteed until The Client receives confirmation from Country Paws.
Ad hoc bookings are subject to availability and there is no guarantee that space will be available. The Client is requested to give as much notice as possible for ad hoc bookings.
Payment: The Client should make full payment for services within 7 days of receipt of invoice or, by the date specified on the invoice. All prices are quoted in British Pounds Sterling and are inclusive of VAT. The preferred payment method is by direct debit. Card payment is also accepted. If The Client fails to make any payment to Country Paws under these terms and conditions by the due date for payment, then The Client shall pay interest on the overdue amount. The Client shall pay the interest together with the overdue amount plus any and all additional administrative, debt collection costs and legal fees incurred.
The Client may cancel any booking made up to 24 hours in advance. The Client should email Country Paws in writing to cancel any bookings. Cancellations made without 24 hours notice will be charged at the full daily rate and no refunds will be forthcoming. The Client may either book another session and payment may be put towards this session. Refunds will only be considered in the case of prolonged absence due to illness of The Client’s dog or other exceptional circumstances.
Country Paws requires one month’s notice of cancellation from the client. The Client may cancel with notice at any time; there is no minimum term of contract. On termination of membership The Client shall be issued a final invoice covering final balance owed.
The Client’s dog will be transported to the day care centre by Country Paws. Country Paws may hold in possession the keys to The Client’s home. The Client’s dog may share their crate with another dog. Country Paws are committed to picking up and dropping off The Client’s dog within a certain time frame, however Country Paws are not held liable for delays howsoever caused.
The Client agrees that Country Paws cannot be held liable for injury or death to their dog in the event of a motor vehicle accident.
Country Paws is an off-lead environment. The Client gives permission for Country Paws to walk their dog/s off lead. The Client consents to their dog playing and interacting with other dogs in the secure field environment. Country Paws does not walk dogs on lead off-site, all activity takes place within Country Paws secure premises.
The Client has confirmed that their dog has no record of aggressive or anti-social behaviour and they have made a full disclosure of any characteristic or traits that might make their dog unsuitable for socialising with other dogs at Country Paws. Should The Client’s dog be deemed to be unsuitable by Country Paws, Country Paws reserves the right to cancel the booking with immediate effect.
Country Paws do not accept entire males over the age of 1 year or females in season (please remember a season will last approximately a month).
The Client agrees to ensure that their dog/s is kept up to date on all vaccinations, de-worming and de-fleaing. If fleas, ticks or lice are noticed on The Client’s dog, The Client will receive communication from Country Paws to seek advice from their vet. Country Paws will not administer medication without The Client’s consent. If The Client cannot be contacted the dog will be monitored and isolated if appropriate.
Country Paws may act in The Client’s absence as guardian of their dog and may perform or take any action which they deem necessary in order to protect and keep in good health The Client’s dog. In the event of emergency treatment Country Paws have the authority to make important healthcare related decisions on behalf of The Client in the instance that The Client cannot be contacted and the matter is a dog welfare issue – in collaboration with our designated emergency vet. In any other circumstances The Client will be contacted and treatment/appointments will take place through their dog’s regular registered vet.
The Client will take responsibility for any costs which may be incurred, by either veterinary or other, as a result of any damage, accident, or sickness caused to or by their dog and will pay any such costs or expenses on demand.
Medicines instructed to be given to their dog during day care at Country Paws by The Client will be stored, used and disposed of in accordance with the instructions of the manufacturer. Medicines will only be administered to their dog with The Client’s consent following veterinary advice.
The Client consents that crates may be used for rest breaks and feeding if required and in the event of exceptional circumstances to maintain dog and human safety as appropriate and only if absolutely necessary, their dog may be placed in a crate for a limited time. Dogs will not be placed in a crate for longer than one hour in any 8 hour period as this is the guidance under the Animal Welfare (Licensing of Activities Involving Animals)(England) Regulations 2018 – Statutory Guidance for providing day care for dogs.
Country Paws does not supply dog food. If The Client supplies their dog with a daily meal whilst at day care then The Client understands their dog will be fed in a separated area away from other dogs.
Country Paws is closed on bank holidays and the period between Christmas and New Year.
The Client gives consent for their dog’s image to be used in photo or video format on Country Paws promotional material and social media.
Nothing in these terms and conditions shall exclude or limit Country Paws liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
In no event (including our own negligence) will Country Paws be liable for any:
a. economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
b. loss of goodwill or reputation;
c. special, indirect or consequential losses; or
d. damage to or loss of data (even if we have been advised of the possibility of such losses).
Force Majeure. Neither party shall be in breach of these terms and conditions nor liable for delay in performing, or failure to perform, any of its obligations under these terms and conditions if such delay or failure result from events, circumstances or causes beyond its reasonable control.
Entire Agreement: This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter. Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
Waiver. A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not:
a. waive that or any other right or remedy; or
b. prevent or restrict the further exercise of that or any other right or remedy.
Severance. If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the terms and conditions.
Notices. Any notice or other communication given to a party under or in connection with these terms and conditions shall be in writing, addressed to that party at its registered office or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, or sent by pre-paid first class post or other next working day delivery service, commercial courier, fax or email to the correct addressed email address if sent delivered-read (so email delivery and receipt can be acknowledged). A notice or other communication shall be deemed to have been received: if delivered personally, when left at The Client’s address provided by him/her; if sent by pre-paid first class post or other next working day delivery service to the same address, at 9.00 am on the second business day after posting; if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed; or, if sent by fax or email one business day after transmission. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
No person other than the parties to these terms and conditions are intended to benefit from them pursuant to these terms and conditions (Rights of Third Parties) Act 1999.
Governing law and Jurisdiction. These terms and conditions shall be governed by, and construed in accordance with the law of England and Wales. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts where the claim is brought by The Client. Country Paws nevertheless retain the right to bring proceedings against The Client for any threatened or actual breach of these terms and conditions in The Client’s country of residence, registration or business or any other relevant country. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms and conditions or its subject matter or formation.